ANALYZE YOUR BUSINESSTM By Doug Williams and Associates, LLC (360) 695-8100 www.dwassoc.com Small Business Consulting   Evaluate the strengths and weaknesses of your business. No:  No, I disagree or mostly no Yes:  Yes, I agree or mostly yes Undecided:  Undecided or uncertain Please answer the following 100 questions. When you have finished, click on the view results button at the bottom to see your company's profile by business system. 1. Our engineers design products that are difficult to produce. No   Undecided   Yes 2. Our cash position is better than it was a year ago. No   Undecided   Yes 3. I track sales, bookings, quality and profit against plan each month. No   Undecided   Yes 4. Bills of material are almost always correct. No   Undecided   Yes 5. I am kept waiting for up-to-date figures on our Receivables. No   Undecided   Yes 6. I have at least one person whose only job is to develop new business. No   Undecided   Yes 7. Employee turnover causes us quality problems. No   Undecided   Yes 8. Engineering is generally late on completing projects. No   Undecided   Yes 9. New products are usually introduced behind schedule. No   Undecided   Yes 10. Our system is good at making sure we are using the latest engineering drawing. No   Undecided   Yes 11. A good system exists to make sure our employees are using the most current procedure or document. No   Undecided   Yes 12. I don’t have a measurement that shows the effectiveness of our Quality control. No   Undecided   Yes 13. Our company website does not create much activity for us. No   Undecided   Yes 14. We have a formal training system for all our employees. No   Undecided   Yes 15. We have an employee safety recognition program. No   Undecided   Yes 16. I sometimes wonder if we are improving. No   Undecided   Yes 17. We are losing business because of not enough follow-up with existing customers. No   Undecided   Yes 18. We don't have a written company mission statement. No   Undecided   Yes 19. Detailed job descriptions exist for all or most positions. No   Undecided   Yes 20. I am not sure how productive some of my employees really are. No   Undecided   Yes 21. Our employees use statistical process control graphs in their jobs. No   Undecided   Yes 22. We do not have an active safety program. No   Undecided   Yes 23. We restrict access to our quality manual and quality procedures. No   Undecided   Yes 24. We have defined our business strategies for the next 3 years. No   Undecided   Yes 25. My company gets new business from referrals from existing customers. No   Undecided   Yes 26. Developing new business is not a big part of our sales forecast. No   Undecided   Yes 27. We are not getting positive exposure from newspaper articles, free publicity, etc. No   Undecided   Yes 28. We have successful programs for generating new business. No   Undecided   Yes 29. We maintain an annual budget with revenue and profit projections. No   Undecided   Yes 30. Our brochures and promotional materials effectively produce repeat business. No   Undecided   Yes 31. I am working so hard that I don’t have time to run the business. No   Undecided   Yes 32. The amount of debt we are carrying is a problem or a potential problem. No   Undecided   Yes 33. The communications flow smoothly and quickly to the right person with no confusion. No   Undecided   Yes 34. Graphs of our key indicators are for top management's eyes only. No   Undecided   Yes 35. We have not defined the on-going needs of our customer very well. No   Undecided   Yes 36. If it isn’t broken…don’t fix it. No   Undecided   Yes 37. It is only natural for labor and management to mistrust each other. No   Undecided   Yes 38. At least 90% of our customers would say that they were satisfied with what we delivered. No   Undecided   Yes 39. Setting goals is not an important as part of improvement program. No   Undecided   Yes 40. I am not achieving my financial goals for my company. No   Undecided   Yes 41. We are able to deliver our product or service faster than our competition. No   Undecided   Yes 42. We have an active cost reduction program in place. No   Undecided   Yes 43. Our company website creates a steady stream of new customers. No   Undecided   Yes 44. My company has an excellent credit rating. No   Undecided   Yes 45. Deliveries to our customers are normally on time and better than they expected. No   Undecided   Yes 46. Responsibilities and authorities are clearly defined in our company. No   Undecided   Yes 47. Our meetings are worthwhile and a great source of information. No   Undecided   Yes 48. Payroll is not always done on time. No   Undecided   Yes 49. My company's fixed assets inventory is complete and up-to-date. No   Undecided   Yes 50. We keep records that prove our people are trained. No   Undecided   Yes 51. A written business plan doesn't help me run my business day to day. No   Undecided   Yes 52. Interruptions throughout my day keep me from getting my work done. No   Undecided   Yes 53. Our average sales $ per customer is increasing. No   Undecided   Yes 54. Our facilities are always clean, uncluttered and organized. No   Undecided   Yes 55. We don’t have a formal system to change drawings or procedures. No   Undecided   Yes 56. My production staff has little respect for our demanding customers. No   Undecided   Yes 57. We are doing fine without a staff training program. No   Undecided   Yes 58. I haven't yet trained anyone to manage and run the production/service areas as well as I do it myself. No   Undecided   Yes 59. I often find myself solving problems that others should handle. No   Undecided   Yes 60. Our competition has been taking away customers from us. No   Undecided   Yes 61. We apply our quality program to our entire organization. No   Undecided   Yes 62. Our customers often complain about mistakes on their accounts. No   Undecided   Yes 63. Our people often don't understand how their jobs affect others in the company. No   Undecided   Yes 64. My business has no need for a "corrective action program.” No   Undecided   Yes 65. We have no internal audit system to verify our procedures and work instructions. No   Undecided   Yes 66. Company wide meetings are held at least once a month. No   Undecided   Yes 67. We keep an active listing of all our past and present customers. No   Undecided   Yes 68. Our cash flow problems are affecting how we do business. No   Undecided   Yes 69. I use customer complaints as a means to improve my business. No   Undecided   Yes 70. Design reviews are held before a new product is released. No   Undecided   Yes 71. We are late on many deliveries because of how we schedule. No   Undecided   Yes 72. New products are launched smoothly and on schedule. No   Undecided   Yes 73. Public Relations is a key part of our marketing effort. No   Undecided   Yes 74. Departmental meetings are held on how to improve the process. No   Undecided   Yes 75. Engineering and marketing have a technology / new product plan for at least the next 2 years. No   Undecided   Yes 76. We have a posted quality policy or quality slogan. No   Undecided   Yes 77. A system is in place to measure individual performance. No   Undecided   Yes 78. My management team and I develop strategies and tactics for our business together. No   Undecided   Yes 79. We don’t do special promotions targeted at our existing clients. No   Undecided   Yes 80. I don’t believe in sharing our financial results with our employees. No   Undecided   Yes 81. My sales department frequently complains about delivery problems. No   Undecided   Yes 82. Keeping graphs of key metrics helps move my organization toward its goals. No   Undecided   Yes 83. A written strategic plan exists for our management team to follow. No   Undecided   Yes 84. Our revenue has grown steadily for the past three years. No   Undecided   Yes 85. Employee attendance is a major problem for us. No   Undecided   Yes 86. Our company has no key advantage over our competition. No   Undecided   Yes 87. We do not have a regular communication going out to our current customers. No   Undecided   Yes 88. I set objectives and goals with my management team at least annually. No   Undecided   Yes 89. Our inventory items are correct and accurate at least 97% of the time. No   Undecided   Yes 90. Over 40% of our business comes from one customer. No   Undecided   Yes 91. Our promotional campaign isn’t bringing in new business. No   Undecided   Yes 92. Our corrective action system is designed to cause change in our company No   Undecided   Yes 93. We have a very loyal and growing customer base. No   Undecided   Yes 94. I rate my credit collection staff a 9 out of 10 or better. No   Undecided   Yes 95. I chart and graph all the key statistics of my company. No   Undecided   Yes 96. I believe that if you measure and track something that it will improve. No   Undecided   Yes 97. We are not considered the technology leader in our industry. No   Undecided   Yes 98. Our equipment keeps us from producing a better product/service for my customers. No   Undecided   Yes 99. I am not sure if our operations will handle our planned growth. No   Undecided   Yes 100. We have no plans to become ISO9000 registered. No   Undecided   Yes