Digital Marketing Satisfaction Guarantee
Doug Williams Digital Marketing is a DBA of Williams Business Services, Inc. which is a U.S. company located in Vancouver, WA. Doug Williams has been providing Internet marketing services, producing websites and providing SEO services since 2002.
Our philosophy is simple. “We will prosper only if we provide an outstanding service at a reasonable price.” To this we focus on delivering results with a product that you, our client can be proud of.
Our website and digital marketing planning process is designed around your marketing strategies and focused on creating a website designed to deliver results.
We welcome your creative feedback and input at every step of the process and will not consider the process ‘complete’ until you are happy with the design. Once we have mutually agreed that the site is finished and ready to go live, we will publish your website to your domain.
Our goal is to provide high quality, professional service to all of our clients. If you’re not satisfied with your new website, we offer a refund guarantee of up to 100% of the advance paid.
Our refund policy works as below:
100% Refund on website projects, If Requested through the time design concepts are originally
presented. If you are not satisfied with the initial design/s and decide not to proceed with revisions,
you are entitled to a full refund.
After the design concepts are presented and you wish to cancel your project. You will be
responsible for the cost of the actual work performed.
Refunds after the initial design will be limited to:
- Website refunds are not allowed once the design has been published to your domain.
- A full Website Refund must be requested within 30 calendar days from date of original order (up through the design concept phase).
- Refund is not applicable on custom programming or special order products ordered for a job or to add-ons on to existing website.
- Consulting refunds may only be applied to the first session. Future work can be stopped at any time with 30 day written notice required with prepaid consulting packages.
- Full SEO refunds my only be applied through keyword research phase. After Keyword research, refunds will be less actual work performed.
- Ongoing maintenance, hosting, content writing, consulting and SEO work can be cancelled at any time with 30 day written notice. Any unused prepayments will be refunded.